RESUME
Work
Experience
Hillbrook School: Technology Support Specialist
March, 2014 - present
Provided front-line technology support and training for both teachers and students at a private K-8 Apple Distinguished school in Lost Gatos, CA. Managed iPad and Mac deployment and policies using JAMF, Apple DEP and VPP systems. Incorporated an online help-desk platform (www.mytechdesk.org) in resolving and archiving support tickets in an efficient workflow. Developed to aid in independent iPad troubleshooting on campus.
Hendricks Percussion Studio: Private Percussion Teacher
Jan, 2002 - present
Taught private percussion lessons to students of multiple ages ranging from beginner to advanced. Instruments of focus were snare drum, drum set and mallet percussion. Customized lessons depending on the goals of each student for a fun and challenging learning experience.
Freelance Music Producer
October, 2009 - present
Recorded, mixed and mastered various independent audio projects. Currently produce electronic arrangements for the band "Lazy Angel," with Kristin Engineer and Ollie Moore.
CyberCSI: Audio/Visual Support Technician
May, 2013 - March, 2014
Edited training videos for online resource library. Set up and monitored live video streaming for both small-scale and large-scale events. Provided consultation and appropriate equipment for specific audio/visual needs. Helped customers at Genentech leverage technology during meetings and events so they could collaborate at the highest level possible.
Apple: Creative
April, 2008 - April, 2013
Designed and implemented staff training workshops on Apple software to
new employees. Administered developmental workshops to Creative team members on adult learning styles and training techniques. Taught personal training sessions to OnetoOne members on Apple hardware and software and consistently received positive feedback and promoters. Organized in-store youth events, including field trips and an annual two-week summer day
camp. Created custom-designed password cards for customers to keep track of OnetoOne member information.
Apple: User Acceptance Tester
October, 2010 - April, 2013
Worked with Apple Retail QA, IS&T and Development teams to test the usability of software systems and create a solid UI. Found errors in software builds to improve copy and workflow for each stage of development. Efficiently completed assigned tasks and reported error tickets using SPOT
and Radar QA management systems. Created updated version of Mobile Runner documentation for internal use.
Brandeis Hillel Day School: Educational Technology Intern
May, 2012 - April, 2013
Assisted and collaborated with the technology director in creating lessons and activities with effective technology integration. Helped establish an iPad pilot for sixth grade students, which eventually expanded school wide. Worked with students in grades K-8 on computer-based projects, focusing on what it means to have digital literacy in today’s dynamic environment.
Skills
Raspberry Pi Certified Educator
Google Apps Certified Educator
Google Apps for Ed. Certified Trainer
HTML/CSS, Python, Kirby CMS
Active Directory
JAMF Certified Casper Technician
Logic Pro 9, X
Pro Tools
Ableton Live 9
Blackbaud/Whipple Hill SMS
eBackPack LMS
Camtasia
Adobe Photoshop, Illustrator
Hype 3
iLife
iWork
Cisco WebEx, Telepresence
UAT software testing
Languages
HTML/CSS
Education
University of San Francisco: MA in Digital Media and Learning, May 2013
Click here to learn more about the DML program at USF.
University of Michigan: BMA in Percussion Performance, May 2006
Received my BMA in percussion performance, with a minor in Applied Statistics. Was under the instruction, coaching and guidance of Professors Michael Udow, Michael Gould and Brian Jones.
MetroED: Career Technical Education Credential, October 2013
Received a 3-year preliminary teaching credential.
Recording Connection: Audio Engineering Certification, September 2009
Was an intern at SoundArts studio in San Francisco.